Complaints & Customer Care

Maison Tuileries is committed to handling concerns fairly and promptly. You may contact us about an order, product quality/safety, a masterclass, privacy, website issue or any other service concern.

How to contact us

Phone: +966 58 239 5059
General/customer-care email: info@maison-tuileries.com
Privacy/data-rights email: webmaster@maison-tuileries.com
Website: use the Contact form on maison-tuileries.com.

What to include

To help us investigate, please provide where relevant:

• your name and preferred contact method;
• order or registration reference;
• date/time of the order, pickup or masterclass;
• a clear description of the issue;
• the product/item involved;
• photographs or supporting information where relevant to a quality/safety complaint;
• the resolution you are requesting.

Do not send payment-card passwords, verification codes or other unnecessary credentials.

Our handling process

1. We record/review the complaint.
2. We may contact you for missing information.
3. The relevant team investigates the order, product or service history.
4. We provide an outcome or proposed resolution.

Product-safety concerns

If you believe a product is unsafe or presents an immediate food-safety risk, please contact Maison Tuileries promptly and clearly identify the issue. We may ask you to retain the product/packaging temporarily, provide photographs, or supply information needed for investigation.

Refund/cancellation complaints

Refund and cancellation requests are assessed under the Cancellation, Returns & Refund Policy and mandatory Saudi consumer rights.

Escalation

If we cannot resolve your concern, you retain the right to use any competent complaint, consumer-protection, regulatory or judicial channel available under Saudi law.